Last Updated: December 29, 2024
At MayShooz, we are committed to providing a seamless and efficient shipping experience for all our customers in Australia. Please review the details of our shipping policy below.
1. Shipping Costs
We are pleased to offer FREE SHIPPING on all products available for purchase.
2. Processing and Delivery Time
Order Processing: Orders are processed and shipped within 0–1 business days (Monday to Friday) once payment is confirmed.
Transit Time: Delivery typically takes between 1 and 2 business days, depending on your location.
Delivery Hours: Deliveries occur between 8:00 AM and 8:00 PM, Monday to Friday.
3. Order Tracking
Once your order is placed, you will receive an email with tracking details, including a link to track your delivery status.
You will also receive an SMS notification on the day of delivery if a mobile number has been provided.
In case of unavailability during delivery:
The courier may leave the parcel with a neighbor or in a secure location.
If delivery is not possible, the parcel will be returned to a local depot, and a card will be left with instructions for rescheduling the delivery.
4. Missing Order Confirmation Email
If you have not received your order confirmation email:
Please check your spam/junk folder.
If it’s still missing after 1–2 days, please contact us at MayShooz@hotmail.com for assistance.
5. Order Changes or Cancellations
Before Checkout: You can modify your order in the shopping cart.
After Checkout: Contact us immediately, and we will do our best to accommodate changes before the order is shipped.
Cancellations:
Orders canceled after 48 hours may incur additional fees.
If the order has already been shipped, you will be responsible for the return shipping costs. Refunds will only be issued to the original payment method.
6. Address Issues
If you’ve entered an incorrect shipping address, please contact us as soon as possible at MayShooz@hotmail.com. We will make every effort to correct the address before the order is shipped.
7. Delayed Orders
If your delivery is delayed beyond 9:00 PM on the expected delivery date, this may be due to unforeseen circumstances. Most delays are resolved by delivery the following day. If the delay persists, please contact us with your order number for assistance.
8. Incomplete, Incorrect, or Missing Orders
We sincerely apologize for any issues with your order. Please contact us immediately so we can resolve the problem:
Email: MayShooz@hotmail.com
Phone: +61882678310
We are committed to ensuring your satisfaction.
9. Contact Information
Trade Name: MayShooz
Phone: +61882678310
Email: MayShooz@hotmail.com
Address: 2 Tynte Pl, North Adelaide, South Australia 5006, Australia